Aen

robroe · Post by **robroe** » Sat Nov 17, 2018 3:26 am

Bro my roeclaire thunder no longer works. It makes no sondz.

Can I mail it back to you to zap alive ?

Post by **Doog** » Sat Nov 17, 2018 10:15 am

Send him an email, dingus:

http://www.dwarfcraft.com/support.html

1. Check your cables, please.
2. Test the pedal by itself with nothing else in the chain or connected to the power supply. Test it with other guitars/instruments. A lot of times, we will get pedals back and cannot recreate the issue, which means we canÃ¢â‚¬â„¢t fix it.
3. Have you read the manual and watched the demo videos we provide? Make sure your in/out cables are in the right in/out jacks (right to left always). Make sure you have the power required. If a pedal is underpowered, it might do some, but not all, of the correct things. Try out some of the settings we provide in the demos/manuals - do they work? If the Happiness is squealing, try turning down the Rez knob. If your Destroyer is going crazy with oscillation/noise, have you tried to turn the Gain, Tone, and Starve knobs all the way clockwise and the volume pretty low? That usually works like a charm. If you are unsure of a setting or behavior, email us!
4. We have a limited lifetime warranty (see below) because we appreciate our customers forever. Email us and tell us what you have tried so far and we will get your pedal up and running again. We might ask you for a short video detailing the issue, so get your riffs ready. [email protected]
5. You must also include a short note with your return address and the issues you are experiencing. If that is not included, the repair will be delayed. Most of the time, repairs take 1-2 weeks to finish.

NickS · Post by **NickS** » Sat Nov 17, 2018 7:29 pm

Have you tried pouring beer on it?

robroe · Post by **robroe** » Sun Nov 18, 2018 12:08 am

NickS wrote:Have you tried pouring beer on it?

this may or may not be the actual cause of its demise.

that or kids

robroe · Post by **robroe** » Sun Nov 18, 2018 12:09 am

Doog wrote:Send him an email, dingus:

http://www.dwarfcraft.com/support.html

1. Check your cables, please.
2. Test the pedal by itself with nothing else in the chain or connected to the power supply. Test it with other guitars/instruments. A lot of times, we will get pedals back and cannot recreate the issue, which means we canÃ¢â‚¬â„¢t fix it.
3. Have you read the manual and watched the demo videos we provide? Make sure your in/out cables are in the right in/out jacks (right to left always). Make sure you have the power required. If a pedal is underpowered, it might do some, but not all, of the correct things. Try out some of the settings we provide in the demos/manuals - do they work? If the Happiness is squealing, try turning down the Rez knob. If your Destroyer is going crazy with oscillation/noise, have you tried to turn the Gain, Tone, and Starve knobs all the way clockwise and the volume pretty low? That usually works like a charm. If you are unsure of a setting or behavior, email us!
4. We have a limited lifetime warranty (see below) because we appreciate our customers forever. Email us and tell us what you have tried so far and we will get your pedal up and running again. We might ask you for a short video detailing the issue, so get your riffs ready. [email protected]
5. You must also include a short note with your return address and the issues you are experiencing. If that is not included, the repair will be delayed. Most of the time, repairs take 1-2 weeks to finish.

posting on short scale takes less time than reading all that shit, let alone doing it all. <3